JELVIS · WEST SUSSEX
Consumer Information, TrustMark & MCS Compliance
Jelvis is committed to delivering high-quality electrical and renewable energy installations in line with current regulations, industry standards, and consumer protection requirements.
This page provides important information for our customers in relation to TrustMark, MCS certification, complaints handling, and consumer protection.
About Us
Jelvis is a UK-based electrical and renewable energy contractor providing professional installation services for domestic and commercial clients.
We are a TrustMark Registered Business and operate in accordance with the TrustMark Consumer Code. Where applicable, we are also MCS certified for renewable energy technologies.
Company details Business name: Jelvis Contact telephone: 01243 786866 Email: office@jelvis.co.uk Registered address: Unit 2 Old Barn Nursery, Fisher Lane, Chichester, West Sussex, PO20 1YU
TrustMark Registration
Jelvis is registered with TrustMark, the UK Government-endorsed quality scheme.
As a TrustMark Registered Business, we agree to comply with the TrustMark Consumer Code, which provides protection for customers through clear contracts, fair pricing, good workmanship, and access to an independent complaints process if required.
Our TrustMark registration can be verified via the TrustMark website.
MCS Certification
Jelvis is MCS certified for applicable renewable technologies, including solar PV and battery storage systems.
MCS certification confirms that our installations meet recognised industry standards and that eligible systems can be used for grant funding, export tariffs, and other government-backed schemes where applicable.
We only offer and promote renewable technologies for which we are certified.
Our Services
We provide the following services (subject to certification scope):
All works are carried out in accordance with current regulations and manufacturer requirements.
Payments, Deposits & Guarantees
Where applicable, we may request staged payments or deposits for works.
Details of payment terms will be clearly set out in our written quotations and contracts before any work begins.
All workmanship is covered by our standard installation warranty. Manufacturer warranties apply separately to supplied equipment and components.
Where required, deposit protection and insurance-backed warranties are provided in line with TrustMark and MCS requirements.
Complaints Procedure
We aim to provide a high standard of service at all times. However, if you are unhappy with any aspect of our work, please follow the procedure below.
We will acknowledge your complaint within 5 working days and aim to resolve the matter promptly.
Further details can be found at the TrustMark website.
Consumer Protection
We do not make misleading claims regarding savings, performance, or eligibility for grants. Any advice provided is based on current information and subject to site assessment.
We do not describe our services as “government approved” and do not guarantee financial returns.
Privacy & Data Protection
We are committed to protecting your personal data. Any information collected through our website or during the course of our work is handled in accordance with data protection legislation.
For this website’s enquiry handling, read our privacy information. Contact office@jelvis.co.uk for information about records held in the course of your project.
Contact Us
If you have any questions regarding our services, certification, or consumer protections, please contact us:
Telephone: 01243 786866 Email: office@jelvis.co.uk Address: Unit 2 Old Barn Nursery, Fisher Lane, Chichester, West Sussex, PO20 1YU
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